3 things to know first
- Report problems within 30 days of delivery.
Contact us as soon as possible about manufacturing faults or shipping damage. - Contact us before sending anything back.
Wait for our approval and return instructions. - Approved refunds: usually sent within 5–7 business days.
This is after we receive and inspect the return. Your bank may need more time.
Can I return my watch?
We must approve a return first. Approval depends on the problem, the information you send, and applicable law.
We may accept a return for:
- A manufacturing fault that affects how the watch works.
- Significant shipping damage, documented promptly after delivery.
- A watch that is materially different from your confirmed order.
Send your claim within 30 days of delivery, with enough photos, video, or other information to show the problem.
Returns are generally not accepted for:
- Changing your mind, personal taste, or size preference after the order is confirmed and shipped.
- Custom-made or specially requested items, unless faulty.
- Wear, accidental damage, misuse, changes, or improper handling.
- Missing packaging or included items needed for an approved return.
How to request a return
Returns sent without approval may be refused or delayed.
Contact us and show the problem
Message us on WhatsApp within the time limit. Send:
- Your order details.
- Clear photos or a video of the problem.
- A short explanation of when and how it started.
Wait for our review and instructions
We will tell you if we need more checks or a return.
If approved, follow our instructions for the return address, packaging, shipping service, and customs declaration.
We inspect the return and confirm the result
After it arrives, we check the watch. Depending on the verified problem, we may offer a refund, exchange, repair, replacement, or another solution.
When will my refund be sent?
Usually within 5–7 business days after we receive and inspect the return, if the refund is approved.
We normally refund your original payment method, where available. Your bank or payment provider may take extra time to show the money in your account.
Who pays the shipping fees?
Return shipping: The cost may be taken from your refund, unless the problem was our confirmed error or applicable law requires otherwise.
Original shipping: Premium or upgraded shipping fees are generally not refunded, unless required by law.
Other questions
Can I cancel my order?
Contact us as soon as possible, within 24 hours. Approval depends on whether order preparation or payment processing has started.
Your request is not complete until we acknowledge it. Cancellation may no longer be possible once preparation starts. Confirmed and shipped orders normally cannot be cancelled or changed.
What if you cannot ship on time?
We will update you if we cannot meet the confirmed shipping timeframe. Where required by law, we will offer a revised timeframe or cancellation and a refund for the unshipped order.
My watch arrived damaged. What should I do?
Keep the packaging and contact us promptly. Before wearing, adjusting, or repairing the watch, take photos of:
- The outer package and shipping label.
- The inner packaging and the watch.
My package is lost or delayed. What should I do?
Send us your order and tracking details. Keep the tracking record. The shipping company may need to investigate before we can decide on a solution.
What about the address and customs?
Give us accurate delivery details. Check the import rules, duties, taxes, and restrictions that apply in your country.
Still need help?
Have your order details ready. We will help you with the next step.
Contact us on WhatsAppWhatsApp: +852 9857 7587
How to place an order